RESERVATION, CONFIRMATION, PAYMENT & CANCELLATION POLICIES

Payment

- 100% payment.

Payment methods

- Online payment by credit card.

Reservation

When quoting, customers can ask for reservations and we will verify again for available spaces in land services and Galapagos cruises, before sending you the confirmation.

Once the payment is made:

Please send us the following information:
- Passengers full name.
- Age.
- Nationality.
- Passengers passport number.
- Food restrictions.
- Allergies.
- Hotel name.

Ferry

- You can carry a 23 kg suitcase and a carry-on backpack.
- If you bring extra luggage, it additional value will be charged and will be paid on the day of boarding.

Commitment

The passenger agrees to follow the rules established by the Galapagos National Park, and the instructions of the Tour Operator regarding time and meeting points to avoid losing the contracted tour.

Recommendation

- If the tour includes photographs or videos, remember to go to the operator's offices on the same day. Grupo Galapagos is not responsible for audiovisual material.
- Remember to update your watch and cell phone to Galapagos time (UTC -6).

Cancellation Policies

You can cancel your reservation in OFFICE HOURS AND WORKING DAYS by sending us:
an email to daytoursgalapagos@gmail.com or to the phone (+593) 939 008 589


- 20% the confirmation deposit is not refundable.
- 50% is not refundable between 29 and 20 days before starting the program.
- 100% is not refundable between 19 days or less.
- Tours cannot be rescheduled for a later date.

- Important: The visa, passport and entry papers to Galapagos procedures are the responsibility of the passengers and will not be a justification for the cancellation of tours and activities contracted with Grupo Galapagos.

COVID Cancellation

- The same cancellation policies mentioned above will apply.

Refunds

Refunds will be made within 15 to 45 business days.

* For these reasons 50% will be refunded *

- Shipwreck or sinking of the boat.
- Earthquake or tsunami.
- Tsunami alert.
- Acts of authority exercised by a public official.
- Capitania's provision not to sail due to weather conditions (Tsunami alert or Strong waves considered dangerous.
- Disposal of PNG for works or for other activities related to them in the islands. If this event occurs at least 10 days in advance, the agency undertakes to replace the spaces in another boat of the same category.

* Applies 100% refund for the following reasons *

- Breakdown of the boat that in previous days or the same day of the tour, if this event occurs at least 10 days in advance, the agency undertakes to replace the spaces in another boat of the same category or only 1 more category, as long as they are available and the same route is presented.
- In the event of no available spaces on the same route, a change of date or route will be suggested to the passenger, if the passenger does not agree or his itinerary does not allow it, a 100% refund will be made

We recommend

Hire travel and cancellation insurance.

Very Important:

- The health and well-being of pregnant women, the elderly and children will be prioritized.
- Activities are subject to modification due to: availability, weather conditions or major forces that could affect passenger safety.
- For any physical demanded activity during the tour, it shall under passengers responsibility.
-The daily boat trips are subject to availability, weather conditions and Galapagos National Park authorizations. Possible places to visit: Bartolomé, North Seymour, South Plazas, Isabela, Floreana and Santa Fe.
- The itineraries are subject to change without previous advice, due to weather conditions, Galapagos National Park authorizations, operational issues or passenger safety.
- For any physical demanded activity during the tour, it shall under passengers responsibility.